A Message from Xcel Energy CEO Ben Fowke
Delivering for our customers around the clock, every day, is at the core of what we do. That means providing the reliable service you count on, in good times, and even more importantly, in challenging times. In keeping this commitment, your safety and the safety of our employees will always be our top priority.
As COVID-19 affects a growing number of people in our communities, we are prepared and are taking steps to ensure we’ll continue to be there for you to meet your energy needs. We have a strong track record of preparing for emergencies because we know you rely on us to power your homes and businesses, and to help fuel the economies of the eight states we serve. Here are just a few of the steps we are taking:
• We are in constant communication with local, state and federal agencies and health organizations to coordinate responses.
• We have staffing plans in place to ensure power plant operators, line workers, customer care representatives and others continue delivering the reliable service you expect.
• We will not disconnect service to any residential customers until further notice. If you are having difficulty paying your bills, contact us and we will arrange a payment plan that works for you.
• To reduce the potential spread of illness, we have travel restrictions in place for employees, are asking many employees to work from home, and have enhanced the cleaning at our facilities.
The energy grid is a key part of our nation’s critical infrastructure, and we take our responsibility to our customers and our employees very seriously. You can expect that crews will continue with our industry-leading power outage restoration when severe weather strikes. Our customer care representatives will be ready to help if you have questions or requests for service. We also have easy-to-use tools so you have quick access to many of our services. Our automated phone system, mobile app and website make it easy to report power outages or take care of other business.
As always, our team will be working day and night to deliver the energy you and your neighbors count on. As we take these prudent precautions and put our preparedness plans into action, we are strongly focused on the health and safety of our team members and everyone in the communities we are honored to serve.
|Ben Fowke, CEO